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At AdultWorx, for deliveries outside the European Union or to the Canary Islands, Ceuta, and Melilla, customs duties and other taxes are not included in the shipping costs. The recipient of the package will be responsible for paying these fees and any other import costs or taxes that may be incurred at the customs office of the destination country, regardless of whether or not the merchandise is delivered to them.

We will do our best to ship your order as quickly as possible, but please keep in mind that it is the recipient's responsibility to ensure compliance with the import regulations of the destination country for the requested articles. AdultWorx will not be held responsible for delays in customs clearance or if any item in the shipment is confiscated by local authorities. Additionally, circumstances such as strikes, war, or other factors beyond our control are not attributable to AdultWorx.

Shipping times depend on the shipping method you choose and the destination. Domestic orders typically arrive within 2-5 business days, while international orders may take up to 10 business days. Please note that delivery times may be affected by customs processing times, especially for international orders.

Yes, we take your privacy and discretion very seriously. All packages are sent unmarked with no indication of the contents inside.

Yes, all orders come with a tracking number that will be emailed to you once the order has shipped.

In the rare event that your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive your order as soon as possible.

Yes, we offer free standard shipping on domestic orders over a certain amount. Please check our website for current promotions and offers.  Your cart will also be automatically updated in the event you qualify for free shipping.